Frequently Asked Questions

Every Question, Answered.

Everything you need to know about working with International Media Group — from first call to final deliverable. Don’t see your question? Email us directly.

01

General / About IMG

We’re a full-service digital marketing and creative agency — photography, videography, web design, SEO, ads, branding, and content — all delivered by one team, so you’re not coordinating separate vendors for each piece.
Photography and videography, web design and development, SEO, paid advertising (Google & Meta), branding, and content and copywriting — all delivered by one team, so you don’t have to coordinate multiple vendors.
No. We’re headquartered in Miami, but we work with clients across the country and internationally. Web design, SEO, ads, branding, and writing are handled remotely; photo and video shoots are location-dependent, and we’ll confirm coverage on your call.
Book a free consultation. We’ll learn about your business and goals, then recommend exactly the services that make sense — no obligation to move forward.
Start with one. Most clients begin with photography or a new website and add services later. Because it’s one team, adding something later doesn’t mean starting over with a new vendor.
02

Pricing & Process

It depends on what you need, so we don’t publish one-size pricing — but we commit to a fixed, written price before any work starts. You’ll never get an invoice for something you didn’t approve.
Consult (a free 30-minute call) → Scope (a fixed price and timeline, in writing) → Build (we shoot, design, write, and build, checking in at agreed points) → Launch & Grow (it goes live, and we keep measuring and adjusting).
No long-term lock-in is required to start. Most clients begin with one service and continue because it’s working, not because they’re locked in.
We accept payment by credit/debit card, ACH bank transfer, and check. Most projects require a deposit before work begins, with the remaining balance due according to the payment schedule confirmed in writing during the scoping step — so there are no surprises.
Deposits are non-refundable once work has begun, as they reserve our team’s time and cover work-in-progress costs (research, scheduling, initial design or production). If a project is cancelled before work begins, contact us directly to discuss a resolution. Custom deliverables — photography, video, design, and development work — are provided per the scope agreed in writing and are non-refundable once delivered.
We ask that any billing concern be brought to us directly first, at info@intlmediagroup.com or 786-440-0291, so we can resolve it quickly — most issues are resolved this way. By engaging our services, you agree to attempt to resolve any billing dispute with us directly before filing a chargeback with your bank or card issuer. Filing a chargeback for work that has already been delivered, or without first contacting us, may result in suspension of ongoing services and does not relieve the client of payment obligations for completed work.
03

Legal & Privacy Policy

Last updated: September 6, 2026

This policy explains how International Media Group LLC (“IMG”) collects and uses your information, our SMS program terms, our use of AI-assisted tools, media ownership and licensing, and our liability policy for SEO, advertising, and web services.

1. Data Collection & Privacy

We collect information you provide directly — such as your name, email address, mailing address, and phone number — when you fill out a contact form, book a consultation, sign a rental or service agreement, or communicate with us by email or phone. We use this information solely to deliver our services, communicate with you about your project, and (if you opt in) send you SMS updates (see Section 2 below). We do not sell your personal information. We use secure storage measures to protect your data, and you may request that we delete your information at any time by contacting info@intlmediagroup.com.

2. SMS Terms & Conditions

International Media Group LLC respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data.

Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

Data Usage: We use your data solely for sending informational text messages.

Data Security: We protect your data with secure storage measures to prevent unauthorized access.

Data Retention: We retain your information if you are subscribed to our SMS service. You may request deletion at any time.

Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Messages are recurring, and message frequency varies.

Contact International Media Group LLC at (305) 925-0205 or ronald@intlmediagroup.com for HELP or to STOP receiving messages.

Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to ronald@intlmediagroup.com or (305) 925-0205. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

You can send HELP for additional assistance, and you will receive a text including our phone number, email and website. We are here to help you.

Carrier Non-Liability: Carriers are not liable for any delayed or undelivered messages.

Non-Sharing Clause: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. Information sharing to subcontractors in support services, such as customer service providers, is permitted.

3. AI Use Disclosure

International Media Group LLC may use AI-assisted tools as part of our workflow — for example, in photo or video editing, retouching, content drafting, or research — with all final deliverables reviewed and approved by our team before they reach you. Client-provided content and materials may also be processed through third-party AI-powered tools as part of delivering and improving our services. We do not use AI to fabricate client testimonials, reviews, or results, and any AI-assisted work is held to the same quality standard as work done manually.

4. Media Ownership, Licensing & Usage Rights

Ownership: All photographs, videos, graphics, and other creative deliverables produced by International Media Group LLC (“IMG”) remain the property of IMG and are protected by copyright.

License: Delivery of final files grants the client a limited, non-exclusive, non-transferable license to use the media for their own business or personal purposes (e.g., website, social media, print marketing, advertising).

Resale Protection: This license does not permit the client to sell, resell, sublicense, or redistribute the media to any third party, or license it for use by another business, unless (a) an additional licensing/buyout fee has been paid in full, or (b) a separate written agreement expressly grants those rights.

Likeness: By booking a shoot, the client confirms that any individuals photographed or filmed (including employees, agents, or representatives) have consented to have their likeness captured and used in the agreed deliverables. Unless the client requests otherwise in writing, IMG may also use resulting images or video featuring those individuals in its own portfolio, website, and marketing materials to showcase its work.

Brand Assets: Any client logos, trademarks, or brand assets provided to IMG remain the exclusive property of the client. IMG’s use of those assets is limited to producing and promoting the agreed deliverables, including (unless the client opts out in writing) featuring the completed work in IMG’s portfolio and marketing.

Any use, reproduction, or resale of media outside the scope of the granted license requires prior written authorization from International Media Group LLC. Questions about licensing or usage rights can be directed to info@intlmediagroup.com or 786-440-0291.

5. Limitation of Liability — SEO, Ads & Web Services

International Media Group LLC does not guarantee specific search engine rankings, ad performance, lead volume, conversion rates, or return on investment — these are influenced by factors outside our control, including search engine and ad-platform algorithm changes, competitor activity, market conditions, third-party platform policies, and client-provided content or budget. All SEO and advertising services are provided on a best-efforts basis.

IMG is not liable for lost revenue, ranking or ad-performance fluctuations, third-party account suspensions (e.g., Google, Meta), website downtime or data loss caused by hosting providers, plugins, browser extensions, or other third-party integrations, or any indirect, incidental, or consequential damages arising from SEO, advertising, or web development services. Clients are responsible for maintaining their own domain renewals, hosting accounts, and backups unless website hosting or maintenance is a separately contracted service with IMG.

Still Have Questions?

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